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Terms of Service

Terms of Service

Article 1. Purpose

These Terms and Service are intended to define the rights, duties, responsibilities, and other necessary matters between the Company and its members in connection with the use of the overall services provided by Hancom Inc. (hereinafter referred to as “Company”).

Article 2. Definition

Terms used in these Terms and Service are as follows:
① Service: It refers to the overall services of the Company that are available to its members regardless of the implemented devices (including various wired and wireless devices such as PCs, TVs, and portable devices).
② User: Refers to members and non-members who access the company’s services to receive services provided by the Company as per these Terms of Service.
③ Member: A customer who accesses the Company’s service, signs a service contract with the Company in accordance with these terms of service and uses the services provided by the Company.
④ Non-member: It refers to a member who uses the service of the Company without creating a registered account.The services provided by the Company are also available for non-members, but some of the services may be restricted for use. In addition, non-members are not subject to these Terms of Service, in principle, but subject to suspension and other penal actions as per related laws in case they engage in any act prohibited by the Terms of Service.
⑤ ID: It refers to the e-mail address specified by the member and approved by the Company for the identification of the member and use of the service.
⑥ Password: It means a combination of letters or numbers determined by the member in person in order to identify whether the member matches the given ID and to protect confidentiality.

Article 3. Publication and Revision of Terms of Service

① The Company shall post the content of these Terms of Service on the initial screen of the service so that the members can easily notice.
② The Company reserves the right to change this Privacy Policy at any time. Such changes will be reflected by the Effective Date above. We encourage you to visit and review this Privacy Policy to stay abreast of any changes.
③ As for the above paragraph where the Company specifically announces or notifies while announcing or notifying the revised Terms of Service that a member who does not give their intention within a 30-day period will be deemed to have expressed their intention, a member who does not expressly decline the revision or demonstrate an intent of denial thereof will be deemed to have accepted the revised terms.
④ A member who disagrees with the application of the revised/amended Terms of Service, the Company is not able to apply the revised/amended Terms of Service. In this case, the member may terminate the contract of use. At the same time, the Company may terminate the contract of use in case there is a special circumstance where the existing terms cannot be applied.
⑤ In case a new service is launched, these Terms of Service will be provided unless otherwise explained.

Article 4. Conclusion of Contract of Use
① The contract of use shall be concluded by the person who wishes to become a member (hereinafter as “applicant”) agreeing to the contents of the Terms of Service, applying for membership, and then, the Company accepting the application.
② The Company shall, in principle, accept an application for the use of the service submitted by the applicant. However, the Company may not accept the application or terminate the contract of use even later in case the application falls under any one of the following cases:

1. An applicant who has previously lost his / her membership in accordance with these Terms of Service;  note, however, that this shall not apply if he/she obtains approval for opening a new account from the Company.
2.Use of false name or someone else’s name
3.False information provided or failure to provide the information that the Company requires
4. The Applicant is younger than 16 years old.
5.Unable to give an approval due to the reason imputable to the applicant; application submitted in violation of the specified rules

③ In regard to the application set forth in Paragraph 1, the Company may ask for confirmation of the real name and authentication of the applicant’s identity according to the type of a member through a professional institution.
④ The Company may suspend acceptance if there is no room for service related facilities, technical or business problems.
⑤ In case the application is not approved or suspended pursuant to Paragraphs 2 and 4, the Company shall, in principle, inform the applicant of it.
⑥ The point of conclusion of the contract of use shall be the point when the Company has indicated that the application process is completed.
⑦ The company may classify the members by their usage time, the number of usages, and the menu of the service they use, etc. according to the company policy for membership grades.

Article 5. Change of Member Information

① Members can view and modify their personal information at any time through the personal information management screen.However, it is not permitted to change one’s real name, ID, etc. required for service management.
② A member should update any changes online immediately in their registered user information submitted during the application procedure. The Company shall not be held responsible for any disadvantages caused by failure to correct the changes in their user information.

Article 6. Obligation to Protect Personal Information

The Company makes an effort to protect the personal information of its members in accordance with the relevant laws and regulations including the Information and Communications Network Act. Protection and use of personal information shall be subject to applicable laws and the Company’s Privacy Policy. But the Company’s Privacy Policy does not apply to the linked sites other than the Company’s official website. Go to the link at the bottom of the website for more details about Privacy Policy.

Article 7. Obligation to Manage Member ID and Password

① Members are responsible for the management of their ID and password, and should not let a third party use them.
② The Company may restrict the use of the ID if there is a concern that the member ID may be leaked, is anti-social or offensive, or may be mistaken as the Company or its administrator.
③ In case a member recognizes that their ID and password have been stolen or used by a third party, they should immediately inform the Company of this and follow the instructions provided.
④ In case of Paragraph 3, note that the Company shall not be held responsible for any disadvantage caused by not informing their identity leak and/or not following the Company’s instruction even when the member has informed the Company of it.

Article 8. Relationship between Linking Service and Linked Service

① In case the top service and the sub-service are connected by a hyperlink, etc. (e.g.,the object of hyperlinks includes characters, pictures, videos, etc.), the former shall be called a linking service (website) while the latter a linked service (website).
② Note that in case it is clearly indicated that the linking service is not held responsible for the transaction engaged by the user with the goods provided independently by the linked service in the initial screen of the linked service or the pop-up window at the point of connection, it does mean that the Company does not bear guarantee responsibility over any transactions made thereof.

Article 9. Notification to Members


① For the notification by the Company to its members, it may be done so via the e-mail address specified by the member beforehand with the company, unless otherwise specified in these Terms of Service.
② The Company may substitute the notifications directed at the entire members through an open notification in the Company’s bulletin board for over 7 days.

Article 10. Obligations of the Company


① The Company shall not engage in any act prohibited by relevant laws and these Terms of Service or acting against social customs and shall remain committed to providing the service in a continuous and reliable manner.
② The Company should have a security system to protect the personal information (including credit information) so that the members can use the service securely, and shall disclose and observe the Privacy Policy.
③ The Company shall have the necessary personnel and systems to properly handle user complaints or damage compensation requests related to the use of the service.
④ The Company should deal with the opinions or complaints raised by a member in connection with the use of the service, if deemed to be justified. For feedback or complaints submitted by members, the Company shall resort to the bulletin board or forward e-mails to the member to deliver the processing schedule and results.

Article 11. Obligations of Members

① The member should not engage in any of the following acts:
1.Registration of false information in the process of application or modification
2. Identity theft
3. Changing information posted by the Company
4. Forwarding or posting information other than what is decided by the Company (e.g., computer programs, etc.)
5. Infringement of intellectual property rights such as copyrights of the Company and third parties
6. Tarnishing the reputation of the Company and third parties or disrupt business operations
7. Disclosing or posting obscene or violent messages, images, voices, and other information contrary to social customs to the Service
8. Use of the service for commercial purposes without the Company’s consent
9. Other illegal or unjust acts

② The member should comply with the related laws, the regulations of the Terms of Service, the notices of use and precautions notified in relation to the service, the matters notified by the Company, and should not engage in any disruptive acts with the operation of the Company.

Article 12. Provision of Service, etc.


① The Company provides the following services to its members:

1.Product-related services (product introduction, trial version, security / function patch, etc.)
2. Community service
3. E-commerce service
4. Any and all services provided to the members through additional development by the Company or partnership agreements with other companies

② The Company can divide the service into certain ranges and specify the available time for service by range. In such cases, however, the Company shall notify of it in advance.
③ The Company may temporarily suspend the provision of its service for maintenance on information communication facilities such as computers, replacement or breakdown of such facilities, disconnection, or other equivalent operational reasons.In this case, the Company shall notify the member in the manner prescribed in Article 9 [Notification to Members].Nevertheless, if there is an unavoidable reason that the Company is unable to post notifications in advance, it can be done afterward.
④ The Company may carry out periodic inspections if necessary for the provision of services, and the time for regular inspections shall be based on the instructions posted on the screen where the service is provided.
⑤ The Company may change the contents of the goods or services to be provided through a contract to be concluded in the event that the goods or services are sold out or technical specifications are changed.
⑥ If the Company changes the content of the service contracted with the user for reasons such as out-of-stock goods or the change of the technical specifications, etc., the Company shall immediately notify the user of the reasonfor the change to the user’s valid address.
⑦ In regard to the preceding paragraph, the Company shall compensate for the damages incurred by the user. However, this shall not apply if the company proves there is no intention or negligence of such results.

Article 13. Change of Service

① The Company may change all or some of the services currently provided for its operational and technological needs, if there is an understandable reason.
② If there is any change in the contents of the service, how to use it, and the time of use, the reason for the change, the content of the service to be changed, and the starting date of the changed service, etc. should be posted on the initial screen of the service before the change.
③ The Company may modify, suspend or change a part or all of the services provided at no cost in accordance with the policy and operation requirements of the Company. Unless obligated by certain regulations in relevant law, the Company will not provideany compensation to the members.

Article 14. Provision of Information and Advertisement Posting

① The Company may provide various kinds of information deemed to be necessary for the members during their use of the service by means of notices or e-mail.However, members may refuse to receive such e-mails at any time, except for the information related to their transactions and replies to their inquiries as per the relevant law.
② In case the information regarding Paragraph 1 should be transmitted by phone and facsimile, the Company shall do so by obtaining prior consent of the member. However, this shall not apply to the information related to the members’ transactions and replies to their inquiries.
③ The Company may place advertisements on service screens, its website, e-mails, etc. in connection with the operation of the service. A member who received an e-mail containing an advertisement may request to reject such emails to the Company.
④ The user (including members and non-members) shall not take any actions to change, modify or limit the posts or other information related to the service provided by the Company.

Article 15. Copyright of Post

① The copyrights of the post uploaded by the member in the service of the Company are reserved to the author of that post.
② Note that the posts uploaded by members in the service of the Company may be displayed in the search results, services and other related promotions, and may be modified, duplicated, or edited to the extent necessary to be openly posted.In this case, the Company shall be in compliance with the rules of Copyright Law, and members may always take actionconcerning their post such as deletion, making it private, etc. through the Customer Center or the preferences menu available in the service.
③ If the Company wishes to use the member’s postings in a manner other than what is stated in Paragraph 2, prior consent from the member must be obtained in advance through telephone, fax, e-mail, etc.

Article 16. Contract Cancellation, Termination, and Inactive Account, etc.

① Members may apply for cancellation of the contract of use at any time through the “My Account” menu, etc., and the Company should immediately process this as required by applicable laws and regulations. However, in the case of Group Manager members, the representative ID cannot be withdrawn. This can be done so only after transferring the representative authority to the administrator’s ID in the Manage ID menu.
② In the event that a member terminates the contract, the member’s entire data shall be expired immediately except for the case where the Company retains the member information according to related law and the Privacy Policy.
③ Even when a member terminates the contract, the registered post, etc. will not be deleted. It is advised to delete your data and records before terminating a contract.
④ In case a member falls under any of the following reasons, the Company may restrict and suspend their membership status.

1. Registered false information at the time of membership application
2. Failed to pay any outstanding debt of the member concerned in relation to the use of the goods purchased using the service or other services.
3. Threatening the order of electronic commerce by interfering with other people using the service or stealing such information.
4.Engaging in an act prohibited by the law or these Terms of Service, or to act against public order and morals while using the service.
5. Engaging in any of the following acts to disrupt sound operations of the service or interfere with the business.

A. Tarnishing the reputation and credibility of the Company by posting or disseminating baseless rumors or false information regarding the operation of the service.
B. Disrupting the operation of the service by insulting, intimidating the employee(s) or engaging in obscene acts during the use of the service.
C. Interfering with the business by habitually canceling or returning orders/goods purchased through the service without any legitimate reasons.
D. Disrupting the order of the service by making duplicate purchases of goods in a massive quantity for the purpose of resale.
E. In case of violation in the obligation of the user stipulated in these Terms of Service.

⑤ In case the same act, which caused the Company to restrict/suspend the user, is repeated twice or more, or the reason is not corrected within 30 days, the Company may cancel the membership.
⑥ In case a member falls under any of the following reasons, the Company may switch the member account over to an inactive account or delete it.

1. Account with no login record for the past year but with the product registration / purchase history will be switched to aninactive account.
2. Account with no login record for the past year and no product registration / purchase history will be deleted.

Article 17. Restrictions on Use, etc.

① The Company may limit the use of the service in stages as in the form of a warning, temporary suspension or permanent suspension in case a member violates the obligations of these Terms of Service or disrupts thenormal operation of the service.
② Despite the foregoing paragraph, the Company may penalize a member with permanent suspension in the first place in case of identity theft (e.g., name, e-mail address, etc.), payment fraud, provision of illegal programs that violate the Copyright Act and the Computer Programs Protection Act and disruptive act against normal operation, illegal communications and hacking that violate the Information and Communication Network Act, distribution of malignant programs, an act to access exceeding the access authority, and any violation of the applicable law. In case of permanent suspension pursuant to this paragraph, all coupons and other benefits obtained by the corresponding member through the use of the service shall also become expired once and for all, and the Company shall not compensate for it.
③ The Company may limit the use for service of the member who has not logged in for more than 3 months straight for the protection of member information and efficiency of its operation.
④The conditions and details of the restrictions within the limits of use of this Article shall be in compliance with what is stipulated in the usage restriction policy and the operation policy of individual services.
⑤ In the case of restricting the use of service or terminating the contract of use pursuant to this Article, the Company shall notify it in accordance with Article 9 [Notification to Members].
⑥ The member may file an objection in regard to the restricted use as per this Article in accordance with the procedures established by the Company.In the event that the Company considers that the objection is justified, the Company shall immediately resume the membership status to make the service available to the member.

Article 18. Limitations of Liability

① In case the Company is unable to provide services due to natural disasters or force majeure, the Company shall be exempted from the responsibility to provide the service.
② The Company is not and will not be held accountable for any interruptions to the use of the service caused by reasons imputable to the members.
③ The Company is not and will not be held accountable for reliability, accuracy, etc. of information, data, and facts posted by the member in relation to the service.
④ The Company shall be exempted from liability if a transaction is made between its members or between its members and third parties through the service.
⑤ The Company is not and will not be held accountable for the use of the service provided free-of-charge unless there are special regulations in relevant laws.

Article 19. Governing Law and Jurisdiction

① Any lawsuit filed between the Company and the member shall be governed by the Governing Law of the Republic of Korea.
② The legal disputes that occur between the Company and the member shall be brought to the Seoul Central District Court.
(Additional Clause) These Terms and Service shall be effective from November 23, 2017. The previous Terms of Service shall be replaced by these Terms of Service.